FAQ
How do you implement the warranty?
We are ready to replace or repair our products, at our expense within 3 years, provided they were used normally.
How do I get a quote for the tents I’m interested in?
To get an offer with a glamping tent price, you can either submit a request through the form on our website or reach out directly at this email support@swissglampingbasel.com.
Can I order only canvas glamping tent without wooden platforms?
Yes, you can place orders for tents separately. You can also choose from our offers with platforms, or even with furniture and we can also provide you with an up-to-date list of models of our glamping tents with bathroom for sale, depending on your specific requirements.
What is the typical lead time for orders, and how does shipping work?
If the glamping tents are in stock, we can ship them within a week from the order date. For tents not in stock, production typically takes up to a month, depending on the order size.
Can I order customized glamping tents to suit my market’s needs?
Absolutely, our R&D department works on custom models for our clients, from minor modifications like color and window quantities to entirely new designs of safari glamping tents or lodges.
Are your tents compliant with international regulations and standards?
Our tents have certification for compliance. Feel free to contact us, and we’ll provide the certificates upon request.
Do you have a minimum order quantity for distributors?
The minimum order quantity is one truckload. The number of tents that can fit in one truck varies based on the canvas glamping tent model. For instance, the most popular model, Safari 24, can fit 25-30 tents without a floor, 10-15 tents with a floor, or 8-12 tents with both a floor and furniture.
How to clean the glamping tent?
Our canvas glamping tent is made of poly-cotton fabric that requires regular cleaning every six months or as needed. Use a sponge or soft cloth, warm water, and mild soap. Avoid aggressive cleaning products or pressure washers, as they can damage the fibers and the water-repellent coating.
How to clean the roof of a glamping tent?
The roof and the protective strip at the base are made of PVC, which is easy to clean. Clean every three months or as needed. Usually, warm water, a soft sponge, and a mop with a telescopic handle are sufficient. For heavier dirt, use mild soap. Avoid harsh cleaners like bleach, as they can damage the material, cause discoloration, or leave stains.
How to maintain wooden elements?
Once a year, treat wooden terraces, flooring, and other wooden components with a specialized terrace oil. This protects the wood from moisture and prevents mold growth.
How to maintain zippers?
Once a year, treat wooden terraces, flooring, and other wooden components with a specialized terrace oil. This protects the wood from moisture and prevents mold growth.
How to clean mosquito net curtains?
If your tent is equipped with removable mosquito net curtains, they can be washed by hand or in a standard washing machine. Use a laundry bag for delicate items and a mild detergent.
How to prevent mold or mildew?
Regularly clean the tent and never pack it when wet for transport or storage. To minimize condensation, keep ventilation openings slightly open, even during rain. If condensation occurs, wipe it off with a dry cloth and air the tent thoroughly.
If mold or mildew appears, treat the affected areas with a 50% vinegar solution, leave it for 30 minutes, and then rinse thoroughly with clean water.
Do I need to disassemble the tent for winter?
We offer glamping for sale with our tents that are designed to withstand cold weather and can remain set up under snow throughout winter. However, consider the specific climate of your location. If your tent is in a coastal or storm-prone area, we recommend disassembling it for seasonal storage.
How to prepare the tent for seasonal conservation?
If you decide not to disassemble the tent for winter:
check and tighten the roof using ratchet locks if necessary.
Remove mattresses, bedding, textiles, decor, and any items susceptible to moisture.
Close all windows and tighten the tent fabric to avoid sagging.
How to store the tent?
We recommend storing tents in dry, well-ventilated areas. Ensure the tent is clean and completely dry before packing it for storage to avoid mold or mildew. If drying outdoors is difficult, spread the tent indoors or in another dry space, open all doors and vents, and let it air-dry. If space is limited, hang individual tent components to dry.
Once a year, treat wooden terraces, flooring, and other wooden components with a specialized terrace oil. This protects the wood from moisture and prevents mold growth.